JouleBug Subprocessors
JouleBug is committed to protecting your personal data. As part of this commitment, we maintain a list of subprocessors with whom we share personal data. This article will provide information on what subprocessors are, why we use them, and how we notify our subscribers of any changes.
What are Subprocessors?
Subprocessors are third-party companies or individuals that we engage to process personal data on our behalf. This may include hosting services, data storage, customer support, and other technical services. These subprocessors may have access to or process personal data as part of their services to us.
Why do we use Subprocessors?
We use subprocessors to help us provide and improve our services to you. For example, we may use a subprocessor to host our website or store your data. By using subprocessors, we are able to focus on our core services and provide you with a better experience.
How do we notify our Subscribers of changes to our Subprocessors?
We understand the importance of transparency when it comes to your personal data. That's why we will notify our subscribers in advance of any changes to our subprocessors. This notification will be sent to the email address associated with your account and will also be posted on our website.
If you have any questions or concerns about our subprocessors, please don't hesitate to contact us. We are committed to protecting your personal data and will always strive to provide you with the best possible service.
List of Subprocessors.
Last updated April 1, 2025.
Subprocessor Name | Detail of Processing | Location of Processing | Website |
Amazon Web Services (AWS) | Web Hosting Services (pictures that users choose to share with application stored in Amazon S3) | US East | |
MongoDB | Database Hosting
(sensitive data, including security tokens and passwords, are encrypted and stored in MongoDB) | US East | |
*Intercom | Cloud Customer Service | US East | |
**SendGrid | Transactional Email Communication | US: East- Coast | |
Placid | Photo Generation | EU Austria | |
Slack | Customer Support | US: East- Coast | |
Jira | Project Management | US: East- Coast | software/jira |
(*) Customer support tools do not require customer information to be submitted with issues. However, a user may enter information that could be considered personal data.
(**) Customer support tools do not require customer information to be submitted with issues. However, a user may enter information that could be considered personal data.