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Subprocessors

List of subprocessors JouleBug uses to deliver servicer

Mor Aframian avatar
Written by Mor Aframian
Updated this week

JouleBug Subprocessors

JouleBug is committed to protecting your personal data. As part of this commitment, we maintain a list of subprocessors with whom we share personal data. This article will provide information on what subprocessors are, why we use them, and how we notify our subscribers of any changes.

What are Subprocessors?

Subprocessors are third-party companies or individuals that we engage to process personal data on our behalf. This may include hosting services, data storage, customer support, and other technical services. These subprocessors may have access to or process personal data as part of their services to us.

Why do we use Subprocessors?

We use subprocessors to help us provide and improve our services to you. For example, we may use a subprocessor to host our website or store your data. By using subprocessors, we are able to focus on our core services and provide you with a better experience.

How do we notify our Subscribers of changes to our Subprocessors?

We understand the importance of transparency when it comes to your personal data. That's why we will notify our subscribers in advance of any changes to our subprocessors. This notification will be sent to the email address associated with your account and will also be posted on our website.

If you have any questions or concerns about our subprocessors, please don't hesitate to contact us. We are committed to protecting your personal data and will always strive to provide you with the best possible service.

List of Subprocessors.

Last updated April 1, 2025.

Subprocessor Name

Detail of Processing

Location of Processing

Website

Amazon Web Services (AWS)

Web Hosting Services

(pictures that users choose to

share with application stored in

Amazon S3)

US East

MongoDB

Database Hosting

(sensitive data, including security

tokens and passwords, are

encrypted and stored in MongoDB)

US East

*Intercom

Cloud Customer Service

US East

**SendGrid

Transactional Email

Communication

US: East-

Coast

Placid

Photo Generation

EU Austria

Slack

Customer Support

US: East-

Coast

Jira

Project Management

US: East-

Coast

software/jira

  • (*) Customer support tools do not require customer information to be submitted with issues. However, a user may enter information that could be considered personal data.

  • (**) Customer support tools do not require customer information to be submitted with issues. However, a user may enter information that could be considered personal data.

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